ac366 Privacy Policy

1 Introduction

ac366 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on our users' privacy and are fully committed to protecting their personal information.

This privacy policy explains what information is collected from you when you use the ac366 website, how that information is used and stored, and how you can maintain control over your personal information.

By registering on this platform or continuing to use it, you are considered to have read, understood, and accepted the terms of this privacy policy. We therefore ask that you read this policy carefully.

2 Information Collection

ac366 collects information in various ways. We collect only the information necessary for the proper operation of our services.

2.1 Information Collected at Registration

When you create an account at ac366, the following information is collected:

• Full name and date of birth
• Mobile number and email address
• Residential address
• Documents required for identity verification (national ID card or passport)
• Payment method details (bKash, Nagad, Rocket, Upay or bank account number)

2.2 Information Collected During Platform Use

When you use ac366, the following information is recorded automatically:

• IP address and device type
• Browser and operating system information
• Date and time of site access and usage
• Pages visited and session duration
• Transaction history (deposit, withdrawal and bet details)
• Gaming activity records

2.3 Information Collected During Communications

When you contact us via our 24/7 live chat support or email, a record of that conversation is stored. This includes your questions, complaints, and the resolutions we provided.

3 Use of Information

ac366 uses collected information only for specific and legitimate purposes. We never use your information in an unauthorised manner.

Your information is used for the following purposes:

• To create, verify, and manage your account
• To process deposits and withdrawals
• To notify you about the latest offers, bonuses, and promotions
• To provide customer support and resolve complaints
• To carry out checks to prevent fraud and money laundering
• To improve platform security and performance
• To monitor and support responsible gaming
• To comply with applicable laws and regulations

4 Data Retention

ac366 stores your information on secure servers. We ensure that all data is protected by SSL encryption.

4.1 Retention Period

Information is retained while your account is active and for a specified period after the account is closed. Transaction records may be retained for an extended period based on legal obligations.

4.2 Data Deletion

When the need to retain your information ends and there is no legal obligation to keep it, we permanently delete that information using secure methods or convert it in a way that makes you unidentifiable.

5 Sharing Information with Third Parties

ac366 does not generally share your personal information with third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Game Providers: Game software providers such as Pragmatic Play, JILI, PG Soft, and Spribe follow their own fair-play policies — only gaming session data is exchanged in this case.
• Identity Verification Services: Necessary information is shared with verification organisations to complete the KYC (Know Your Customer) process.
• Legal Obligations: Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or applicable laws.

Outside of the above cases, information is not shared without your consent under any other circumstances.

6 Cookies Policy

The ac366 website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: These cookies are essential for the core functionality of the website. They are used to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Help analyse website usage and support service improvement.

6.2 Cookie Controls

You can disable cookies at any time through your browser settings. Please note, however, that disabling certain cookies may limit some features of the website.

7 User Rights

ac366 believes that you have full rights over your own personal information. Your main rights are described below:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: If there is any error in the information we hold about you, you can request that it be corrected.
• Right to Erasure: In certain circumstances, you can request that your personal information be deleted.
• Right to Restrict Processing: If you have an objection to something, you can request that the processing of your information be restricted.
• Right to Data Portability: You have the right to request that your information be provided in a portable format.
• Right to Opt Out of Marketing: You can opt out of receiving promotional communications at any time.

8 Data Security Measures

ac366 applies high-standard technical and administrative security measures to keep your information safe.

• SSL (Secure Socket Layer) encryption used for all data transmissions
• Advanced encryption technology applied for stored data
• Regular security audits and vulnerability testing
• Access controls — only authorised staff can access sensitive information
• Real-time monitoring to detect suspicious activity
• Two-Factor Authentication available

However, no system on the internet is completely impenetrable. We therefore ask you to act responsibly as well — never share your password or account details with anyone.

9 Protection of Minors

ac366 is for individuals aged 21 and above only. Under no circumstances do we knowingly collect information from or allow account registration by anyone under the age of 21.

Identity documents are requested at registration to verify age. If an account holder is found to be under 21, that account will be immediately closed and the collected information will be securely deleted.

10 Privacy Policy Changes

ac366 reserves the right to amend and update this privacy policy as needed. If any significant changes are made to the policy, we will notify you in the following ways:

• Displaying a clear notice on the website
• Sending a notification to your registered email address
• Requesting your consent to the updated policy at your next login

If you continue to use the platform after the changes, you will be considered to have accepted the updated privacy policy. If you do not agree to the changes, you may request that your account be closed.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact our dedicated support team:

• Live Chat: Instant support available in Bengali 24/7
• Email: [email protected]

We aim to respond to all privacy-related requests as quickly as possible. We are always committed to protecting your information.